Prices and Delivery
Please note that countries outside of the EU may be subject to import duty. This is not included in our prices and ifs the responsibility of the customer to pay for this on receipt of goods. From time to time prices are updated. We reserve the right to change the prices without prior notice.
Items longer than 1.25m in length are sent as freight and incur additional delivery charges and will take an additional 1-2 days for delivery once despatched. These additional charges need to be accepted and selected before placing the item in the basket. This is clearly identified within the product listing for the relevant products.
Expensive and bulky items / orders are sent via Pallet and may incur additional charges these are identified within the relevant product lisiting.
Delivery lead Time
Larger orders are despatched by carrier and require a signature on receipt, therefore you may wish to indicate an alternative delivery address such as your work address, friend or neighbour should you not be unable to receive the goods. Special Order and Made-to-Order items will incur longer lead times. This is clearly identified within the relevant product listing.
Returns & Refunds
Unless the goods are faulty or have been sent in error, you are responsible for ensuring that the goods are returned to us in a resalable condition. We are unable to accept responsibility for goods lost in transit; therefore we recommend that you obtain insurance as proof of posting is not proof of receipt.
If the goods are faulty or damaged on receipt please ensure that we are informed straight away, preferably within 24 hours. The goods will either be replaced or a full refund offered.