Our full range of railway products are available to buy directly from this website only. We do not have a shop premises, however, should you wish to collect your order this can be done via appointment within business working hours. We also attend Exhibitions throughout the year where orders can be collected and products purchased, please see Exhibition page.
- Safe, secure, and fast.
- Order and pay online 24/7.
- We accept all major UK debit and credit cards or pay via PayPal.
- All products in stock delivery will be delivered within 5 working days.
Order by phone
- Call 01453 833388 in business working hours to place your order.
Monday – Thursday 08:30-17:00
Friday 08:30 – 15:00
- Choose to pay by credit or debit card or via PayPal.
- Call or email us for a bespoke quote for large orders (discounts may be available).
Please note, we never store your credit card details or keep them on file and offer 100% secure transactions.
Do I have to register an account with PNP Railways to place an order?
You can register your contact details including your delivery address to place an order with PNP Railways online or alternatively you can check out as a guest.
How do I know if you have received my order?
When we receive your order, you will be taken to an Order Confirmation screen which will detail what you have ordered, your billing and delivery address, and will provide you with your order confirmation number. This information will also be emailed to you using the email address you provided in the order process.
What if I haven’t received an email order confirmation?
Please double check the order confirmation email has not gone into your junk mail or spam account. If you still haven’t received it, please email firstname.lastname@example.org or call us on 01453 833388.
Can I add to an existing order?
You can add items to your checkout basket at any time before the payment screen. If you have already placed an order but wish to add more items to the same order, please call Customer Services on 01453 833388 who may be able to add to your existing order (if the order has not been despatched). If your order has already been despatched, simply place a new order.
Do you have a shop?
We are solely an online retailer and do not have a shop. We also attend Exhibitions throughout the year where orders can be collected and products purchased, please see Exhibition page.
What should I do if my credit/debit card was refused when placing an order?
If your credit or debit card was refused while placing an order, please re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.
The website is saying the product that I want is out of stock – when will it be back in?
We aim to keep most products in stock however certain items are made to order and therefore carry a lead time as specified on the product page. For more information on stock availability and when we expect an item to be back in stock, please call us on 01453 833388 or email email@example.com.