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Terms and Conditions

Our terms and conditions apply to all transactions on the Paul Norman Plastics websites and are set out below. Please read through these carefully before placing your order and then print a copy for future reference.

1. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
2. Delivery charges and estimated timescales are specified in the Ordering and Delivery section. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable.
3. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
4. The price you pay is the price displayed on this website at the time we receive your order apart from the following exception. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
5. The contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales.
6. Sometimes the product specifications may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 16 day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations and you may return the item free of charge. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.

28 Day Moneyback Guarantee
We want you to be totally satisfied with every purchase you make from Paul Norman Plastics. It is our aim to offer you value and quality. So if, for any reason, you are not completely happy with your purchase, simply return it within 28 days of delivery, unused in its original packaging together with the receipt. We will exchange it or offer you a full refund and that's guaranteed. If you decide within 28 days that you would like to return an item purchased from this website, you can return it to us.

Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website, for a full refund. This does not apply to items personalised or made to your specification. To cancel you can email us, or write to us within seven days of delivery of your items, quoting your order number. 


Facebook Header Image Competition.
Post your photos within the relevant post on Facebook of any 3½" - 10¼" gauge railway, loco or rolling stock and if we select it for use as our Facebook page header image of the month we'll send you a discount code for £25 to use on a purchase from our online store. Voucher valid until December 31st 2020. Use hashtage #FBHEAD on your submissions . PNP Railways reserve the right to use submitted images for promotional purposes. You must confirm that you own the image and have the right to share it. 1 voucher code per used image. Thank you.